Can I permanently switch the default/primary rotation direction of the motor?
Yes, you can! This forum post describes how to change the default direction of the BLDC motor.
https://goldenmotor.com/SMF/index.php?topic=6929.msg37790#msg37790
Shorting the reverse plug on the controller will temporarily change the rotation direction of the motor.
Can I get a custom-made BLDC motor for more torque or more RPM?
We can get a custom motor for you, for an additional cost and lead time. Contact our support team for more details.
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