Please read the instructions and follow them carefully when sending anything back. If not followed correctly, any additional fees for us to accept the package will be your responsibility.
PLEASE USE THE TICKET NUMBER AS YOUR RMA NUMBER. THE BOX MUST HAVE THE RMA NUMBER WRITTEN ON IT TO BE ACCEPTED.
To send the parcel back you must follow this procedure.
IF YOU ARE INSIDE THE UNITED STATES
- Package the item securely and safely so it will not be damaged.
- Write the ticket number on the box as your RMA number (%{ticket.number}).
- Ship it back with the cheapest method by any major carrier like UPS, FedEx, or the postal system.
- Items shipped collect will not be accepted.
- Please follow all the above steps and ship it to:
Golden Motor
19231 Van Born Road
Allen Park, MI 48101, USA
1-800-717-1324
IF YOU ARE OUTSIDE OF THE UNITED STATES
ON ANY SHIPPING OR CUSTOMS DOCUMENTS
- In the description of the product declare the item as defective if applicable.
- If you declare the shipment value higher than 500 dollars you may have to pay additional fees for us to receive it.
- Package the item securely and safely so it will not be damaged.
- Write the ticket number as your RMA number on the box (%{ticket.number}).
- Ship it back with the cheapest method by any major carrier like UPS, FedEx, or the postal system.
- Items shipped collect will not be accepted.
- Please follow all the above steps and ship it to:
Golden Motor
19231 Van Born Road
Allen Park, MI 48101, USA
1-800-717-1324
PS This is a generic document. Please use what applies to you.
Please provide us with the tracking number, thanks.
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